Terms and Conditions

  • Each person who has reached the age of 18 may join the guest loyalty programme of Karelia Business Hotel (hereinafter referred to as the "Friends' Club Programme"). To become a member of the Friends' Club Programme it's required to make a contractual agreement between BUSINESS-HOTEL KARELIA, L.t.d and personally you (hereinafter referred to as the "Member"). One person is entitled to one membership. Only one Member of the guests checked in at the hotel room is entitled to enjoy any privileges in effect during his/her stay.

  • Membership in the Friends' Club Programme is governed by the Terms and Conditions. The Member shall become familiar with all the Terms and Conditions, including any changes pertaining hereto, and understand them.

  • The Member shall be held liable for gaining any unauthorized access by the third parties to the Member's My Account or promo code.

  • In case of any changes in your contact details you shall immediately notify the Sales and Booking Department of BUSINESS-HOTEL KARELIA, L.t.d in writing. BUSINESS-HOTEL KARELIA, L.t.d shall not be held liable for any failure to provide the Member with any information, if the Member hasn't provided correct contact details.

  • The Friends' Club Programme shall be valid until revoked by appropriate notice. BUSINESS-HOTEL KARELIA, L.t.d shall reserve the right to terminate the Friends' Club Programme without notice to the Member.

  • BUSINESS-HOTEL KARELIA, L.t. dshall reserve the right to make amendments to the Terms and Conditions of the Friends' Club Programme by notice to the Member via at least one of the data channels, i.e. by means of website, by e-mail or by phone. BUSINESS-HOTEL KARELIA, L.t.d shall make any reasonable efforts to inform the Member of any amendments to the Terms and Conditions beforehand, but shall not be held liable for any failure to carry out such actions.

  • BUSINESS-HOTEL KARELIA, L.t.d shall have the right to unilaterally discontinue the membership in the Friends' Club Programme, if such membership is used improperly. Such cases include, for example, abusive or disrespectful conduct, criminal acts or acts publicly considered as amoral or unethical, or acts breaching the Terms and Conditions. The Member can discontinue its membership at any time by written notice to the Sales and Booking Department.

Contact details of the Sales and Booking Department:

Phone.: +7(812)226-35-11

Fax: +7(812)326-47-26

E-mail: reserv@karelia.spb.ru